Cancellation, Refund & Replacement Policy

At Apex Light, we aim to ensure that every product delivered meets our quality standards. Customers are advised to carefully review the following terms and conditions related to cancellations, refunds, replacements, installation, and delivery before placing an order.

In the event that any part of the product is found to be defective or damaged at the time of delivery, the customer must notify Apex Light within 48 hours of receiving the product along with appropriate photographic or video evidence. Upon verification, Apex Light may, at its discretion, provide a replacement for the affected part only. Replacement does not extend to full product returns.

The policy does not cover damages arising due to improper installation, incorrect usage, accidental or physical damage, normal wear and tear, unauthorized alterations, third-party repairs, or issues resulting from voltage fluctuations or unsuitable power conditions.

Installation of the product must be carried out strictly in accordance with the instructions provided. Apex Light shall not be held responsible for any malfunction or damage caused due to incorrect installation or usage that deviates from the recommended guidelines.

Refunds are generally not applicable. However, in cases where a refund is approved solely at the discretion of Apex Light, the amount will be processed within 5–7 working days to the original mode of payment.

All delivery timelines provided are estimates and may vary depending on logistics partners, weather conditions, or other unforeseen factors. Apex Light shall not be liable for delays once the product has been dispatched.

Once the order details are confirmed with the customer through call, message, or other means, the order shall be deemed final. Modifications or cancellations will not be permitted after dispatch.

By placing an order on the Apex Light website, the customer acknowledges and agrees to the terms outlined above.